Mutual discovery is an component that is integrated throughout the organisational support process. Discovery includes initial steps such as: sharing your process with the organisation so they can get to know you, and learning about the organisation (their goals, workflow, information, technology, challenges, etc). It also includes ongoing evaluation of whether the support process is meeting its objectives and whether the staff is successfully implementing the recommended tools and process.
What you'll find in this section:
- Learn how the organisation uses technology
- Learn about the organisational structure, culture and existing policies
- Learn about organisation's information, data, and processes
- Learn about organisation's risk, threats, and concerns
- Learn about the context within which the organisation works
- Learn about our impact - ways to know if what you're doing is working
